- You are here:
- Home page
- FAQ
FAQ
You do not need to create an account to shop in our store. However, if you have an account, you can track the history of your orders and returns.
Click on the "Login" box located in the upper right corner of the page. Then click the button "Create a new account" and fill in your details. Click the "Register Account" button. account you can also connect to Facebook or Google+.
No, registration is completely free and brings many benefits.
Click on the "Login" box located in the upper right corner of the page. Then enter your address e-mail address and password provided during registration. Click the "Login" button.
For security reasons, we store the passwords you provided during registration only in the form encrypted. If you have forgotten your password, click on the "Log in" box on the right top corner of the page. Then click on the "I forgot my password or login" box under the form login. Enter your e-mail address. You will receive an e-mail containing a link to the e-mail address provided activating the new password.
You can also contact the store staff who will give you a new password.
To delete your account in our store, please contact our store staff. You can do this by sending a message to sales@sojka-parts.com or by calling the number +48 17 250 88 92.
You can change all your details after logging into your account. Then click the "Your Account" field located in the upper right corner of the page. In the "Personal data" window, click "Edit data" button.
Click on the "Login" box located in the upper right corner of the page. Then click the "Facebook" button in the center of the page.
If you want to place an order, please add selected products to the cart. Then you can choose "Continue shopping" or go directly to "Checkout". After choosing the method you are interested in delivery and payment you will be able to make payment.
To check the status of your order, click on "Your Account" in the top right corner of the page. In the "Orders and Available Funds" window, click the "Current" button.
You can also contact customer service by writing to sales@sojka-parts.com or by calling +48 17 250 88 92.
You can only edit your order if it hasn't started processing yet. In To do this, go to your profile. In the "Orders and Available Funds" window, click the button "Current".
You can also contact customer service by writing to sales@sojka-parts.com or by calling +48 17 250 88 92.
Click on "Your Account" in the upper right corner of the page. In the "Orders and available funds" click the "Completed" button.
Yes, if your order has not yet been shipped. To do this, go to your profile, w in the "Orders and available funds" window, click on "Current", then go to the order and cancel them.
You can also contact the store staff and ask to cancel your order by writing to the address sales@sojka-parts.com or by calling number +48 17 250 88 92.
Yes. You can place an order over the phone by writing to sales@sojka-parts.com or by calling +48 17 250 88 92. Hotline is open from Monday to Friday from 6:00 to 16:00 (+1 GMT).
When placing an order, you can choose whether the invoice should be included in the shipment with the goods or not will be delivered electronically.
Payment can be made via electronic banking, via card, by paying the courier at collection(in some contries this option can not be able to choose) or select a PayPall
Payments made electronically are booked within a few minutes. In case of transfer traditional, it may take up to 3 days.
DPD courier delivery - home delivery in 48-72 hours.
DHL EXPRESS courier delivery- home delivery in 24 hours.
Yes, an invoice is generated for billing information, the delivery address can be completely other. If you want to order delivery to a business address, please enter the name of the company in the address form delivery.
After sending the package, we will send you an e-mail containing its number. It makes it easy for you tracking its route on the carrier's website.
If you have received goods that are not in accordance with the order, please contact customer service by writing to the address sales@sojka-parts.com or by calling 17 250 88 92. Costumer service department will do their best to help you
In this case, contact customer service by calling 17 250 88 92 or by sending an email sales@sojka-parts.com. The customer service department will be happy to help you.
When making a purchase at the CZESCI-SOJKA.PL store, you have the right to withdraw from the concluded contract within 14 days without giving any reason. Details regarding the return are provided in the Regulations shop.
You can send the parcel yourself in any way, incurring the costs of return shipping. You can You can also use the DPD return - detailed information can be found in the "Withdrawal from contracts”.
We do not accept COD shipments.
You will receive a refund within 14 days of submitting the declaration of withdrawal from the contract.
Refunds will be made according to the payment method selected when creating the order. If you have chosen cash on delivery, you must provide your bank account number on the return form.
Yes. Registered customers can use the option to generate a return package by DPD. Detailed information can be found in the "Withdrawal from contracts”.
In order to submit a complaint, you can use the functionalities available on the Store's website, including in the "Your Account - Product Complaints" tab.
Every customer who makes a purchase in our store takes part in the loyalty program.
To make a purchase with points, you must log in. If you have enough the number of points for the purchase of the product you are interested in, click the "Buy for points" button located on the product card. You will find information about your points in the loyalty program by accessing your account.
The company is located at:
POLAND, Wrzawy 22, 39-432 Gorzyce
Contact with the office is possible from Monday to Friday from 8:00 to 16:00(+1GMT).
